Stay safe Australia! Most Grays locations remain open click here for more details.

12 month limited Warranty PLUS Roadside Assistance

When purchasing the Grays vehicle you’ve got your eye on, a 12 month limited warranty from Eric Insurance and 12 month roadside assistance from 365 Roadside Assistance together for $699 could give you Australia wide protection and assistance when you need it.

Warranty Road Side Assistance

More confidence when you're in the driver's seat

  • 12 month limited Warranty
  • Up to $10,000 policy claim limit, $1,500 per claim
  • Could save you thousands in unexpected repair bills
  • Emergency Accommodation*
  • Car Rental*
Download the combined PDS and FSG*
  • Vehicle Warranty

    12 month limited warranty could keep you covered. Cover commences 90 days from date of purchase or when you have travelled 5,000kms, whichever occurs first.
  • Pre-owned Vehicles

    Covers pre-owned vehicles that are less than 200,000km and less than 12 years of age.
  • Avoid large, unexpected repair bills

    Protection to cover the costs of unforeseen mechanical failure during the period of cover.

*You should read and consider the Product Disclosure Statement (PDS) before making any decision about whether to acquire the 12 Month Limited Warranty. You should also consider our Financial Services Guide (FSG) which provides information about the financial services provided by Grays. Both the PDS and the FSG can be found in the combined PDS and FSG.

What does it cover?

12 month limited warranty will cover your vehicle for the following*:

  • Engine and Transmission
  • Clutch components
  • Differential-Drive Line
  • Front Steering
  • Brakes
  • Turbocharger
  • Seals and Gaskets
  • Electrical
  • Air Conditioning
  • Trans-axle Assembly
  • Fuel System
  • Front Suspension
  • Cooling System
  • Electronics

* Exclusions, terms and conditions apply. Please read the PDS for more information.


Roadside assistance when you need it

  • 24 hours a day
  • 365 days a year
Download Roadside Terms and Conditions
  • Unlimited Free Call Outs

    Get emergency roadside assistance whenever you need it so you won’t be left stranded.
  • Australia-Wide Network

    With a national network of repairers you can get you back on the road quickly.
  • 24/7 Assistance Call Centre

    Get 24-7 assistance every day of the year to help you with any technical advice regarding your vehicle.

Frequently Asked Questions

Am I eligible to purchase the 12 month warranty product?

You are only eligible if you are at least 18 years of age and not a licensed motor dealer.

Is every vehicle eligible for the 12 month warranty?

In order to be eligible a vehicle must:
•Not exceed 12 years of age since first registration
•Have travelled less than 200,000 km at time of purchase
•Have a carrying capacity of less than 2 tonnes
•Not be a van or a fully electric vehicle
•Not used:
-in competitions, rallies, racing, or other motor sports
-for car rental, courier, driver tuition for reward, or as an emergency vehicle
-for carrying passengers for hire or reward

Refer to the PDS for the detailed list of exclusions.

If my vehicle suffers a mechanical breakdown during my period of cover, what am I covered for?

In the event a covered component suffers a mechanical breakdown during the cover period, the warranty provides cover to repair or pay the reasonable cost to repair the covered component, up to $1,500 per claim, with a maximum policy benefit of $10,000 for all claims.

What exclusions exist?

Please refer to the PDS for a full list of policy exclusions.

Do I still need to regularly service my vehicle?

Yes; It is a condition of Cover that your vehicle is maintained in a roadworthy, mechanically sound condition and serviced regularly in accordance with the manufacturer’s recommendations. Failure to do so may result in a claim payment being refused.

When will I be covered?

Coverage will commence on the later of:
•The date the manufacturer’s warranty expires
•The date the dealer warranty expires
•After the 90-day waiting period expires or the vehicle has travelled 5,000km from the date of purchase; whichever occurs first

How do I make a claim?

Call 1800 999 977 to find out how to claim. You can return to the dealer, or a dealer or repairer authorised by Eric Insurance

Can I cancel my policy?

Your roadside assistance and warranty policy can be cancelled within the 21-day cooling off period. A full refund of the total amount payable will be refunded unless you have made a claim. If cancelled any point after the cooling off period, the following deductions from your premium will apply:
•Cancellation fee of $50
•The period you have been covered
•The amount of any warranty claims paid or roadside assistance costs absorbed in relation to a callout

Does the vehicle need to be registered for cover to apply?

The vehicle needs to be registered within 90 days of purchase and remain registered for the duration of the policy period.

I opted out of the warranty, is there a way I can still purchase cover?

Certainly, just give our friendly team a call on 1300 387 592 and they'll be happy to help.

Is there a cooling-off period?

A cooling-off period of 21 days from the date you purchased the insurance.

Any Questions ?

Email :

By sending an email to or contacting us using the contact details contained on this page, you understand that your personal information may be shared with Eric Insurance Limited ABN 18 009 129 793 Australian Financial Services Licence (AFSL) 238 279 (Eric).
Our Privacy Policy contains information about how we handle your personal information, your right to access and update it and how to make a complaint. Information shared with and/or provided to Eric will be handled according to Eric’s Privacy Policy.
You agree that your use of Eric’s website and services are subject to Eric’s website terms located here.

Grays (NSW) Pty Limited ACN 003 688 284 (“Grays NSW”) (whose contact details are set out here) is the provider of the advice contained on this page.

Grays NSW is a corporate authorised representative (authorised representative number 001253298) of Eric Insurance Limited (“Eric”), holder of Australian Financial Services Licence 238279. Eric can be contacted via Eric’s Freecall number 1800 999 977 or by completing the form here.

Grays (NSW) and Eric have entered into an Authorised Representative Agreement which sets out their respective rights and obligations (“Agreement”). Under the Agreement, Grays NSW receives a commission of up to 20% of premium paid (net of tax and government charges) on Eric’s insurance policies (including motor vehicle warranties) arranged by Grays NSW.

The information on this page (a) is current as at 09/02/2021, (b) is subject to change, (c) may contain general financial product advice that is provided for general information only, (d) does not take into account your objectives, financial situation and needs, and (e) does not constitute personal, financial and/or tax advice. Before acting on any advice, you should consider the appropriateness of the advice, having regard to your objectives, financial situations and needs, and where appropriate, seek professional advice from financial, legal and taxation advisers. The information has been prepared by Grays NSW and Eric, who do not warrant its accuracy. Although every effort has been made to verify the accuracy of the information, Grays NSW and Eric, and each of their officers, employees and agents disclaim all liability (except for any liability which by law cannot be excluded), for any error, inaccuracy, or omission from the information or any loss or damage suffered by any person directly or indirectly through relying on this information.

Sign Up Now

Sign up to receive upcoming Sales & special offers!

Privacy Statement and Consent: By providing your email address, you consent to us sending you our newsletters as well as promotional material, updates and further information about our products and services. Our Privacy Policy contains information about how you can access and correct your personal information, how to make a complaint, and how we deal with complaints.


Follow Us

We Accept

Follow Us


NSW Liquor Act 2007 - It is against the law to sell or supply alcohol to or to obtain on behalf of a person under the age of 18 years.
NSW Liquor Licence LIQP770010049
Motor Dealer Licence: NSW MD13910, VIC LMCT11156, SA MVD277714, QLD 1700072, WA MD25136. NSW Motor Vehicle Recycler Licence: M057736
QLD Real Estate and Auctioneer Licence 4448746

Download Our App