Terms of Use

This Web Site Terms of Use and Security and Privacy Statement (“Terms of Use”) applies to this Web Site which is operated by Grays eCommerce Group Limited ACN 125 736 914 trading as Grays (“Grays”) under the domain name “” (“Grays Web Site”).

This Terms of Use may also apply to services offered by Grays on web sites hosted by third parties. If so, express reference to this Terms of Use will be made on those web sites.

Web Site Terms of Use

Third Party Software

Unless otherwise indicated software downloads available via links from the Grays Web Site are third party products. These products may be subject to a licence agreement between you and the relevant product owner. To the extent permitted by law, Grays accepts no liability in respect of such third party products and Grays provides no warranty and gives no endorsement in respect of such products or any party connected with them. We do, however, welcome your feedback or suggestions concerning these products.

Third Party Platforms

The Grays Web Site includes links to third party platforms). Use of these third party platforms may be subject to the terms of use contained on that third party platform. To the extent permitted by law, Grays accepts no liability in respect of such third party platforms and Grays provides no warranty and gives no endorsement in respect of such third party platforms or any party connected with them.

Such third party platforms include, but are not limited to, YouTube. By using any API client provided by YouTube, you agree to be bound by the YouTube Terms of Service.

Grays Product Information and Supply

Material on this Grays Web Site may contain general information about Grays products and services. Unless expressly stated otherwise, this information:

·       does not constitute an offer or inducement to enter into a legally binding contract; and

·       does not form part of the terms and conditions for Grays products and services.


Information on this Grays Web Site is subject to change. Grays makes every effort to ensure all information on this Web Site is correct, however, it does not warrant the accuracy or completeness of that information. Information is general in nature and does not constitute financial or tax advice. Independent financial and/or tax advice should be sought.

Grays does not guarantee that the Grays Web Site or third party Web Sites will be free from viruses, or that access to the Grays Web Site or third party Web Sites will be uninterrupted.

Limitation of Liability

To the extent permitted by law, no Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) or member of Grays will be liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to material on the Grays Web Site or to third party material, whether in contract, tort including negligence, statute or otherwise.


These Terms of Use (and the agreement constituted by your use of the information, graphics and materials on the Grays Web Site) and your access to the Grays Web Site may be terminated at any time by Grays without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by Grays will survive termination, however, you will no longer be authorised to access the Grays Web Site.

Security and Privacy Statement

Grays understands and appreciates that you, as a Grays Web Site visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Grays is committed to protecting your privacy. This Grays Security and Privacy Statement explains how your personal information will be treated as you access and interact with the Grays Web Site.

As the Grays Web Site develops and as technology evolves, Grays will continue to strive to provide you with better and more customised services and with a more effective Web Site. Grays encourages you to review the Grays Security and Privacy Statement periodically because the Security and Privacy Statement may change from time to time.

In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain sections of the Grays Web Site. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Grays Web Site. In the event of any inconsistency between the provisions of this Security and Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Security of information

Grays takes reasonable steps to preserve the security of cookie and personal information in accordance with the Grays Web Site Terms of Use and this Security and Privacy Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or insecure (unencrypted).

Grays regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Grays strives to protect such information, Grays cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Information Collected


We use “cookies” as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective Grays Web Site.

A “cookie” is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our web pages servers. Cookies are frequently used on Web Sites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

Grays use cookies for two different purposes. We allocate a cookie to each Internet browser that visits the Grays Web Site. This cookie does not allow us to collect personally identifiable information about you. We use this cookie:

·       to allocate a Grays identification number to your Internet browser (but we cannot identify you from this number):

·       to determine if you have previously visited the Grays Web Site;

·       to identify pages you have accessed and Third Party Web Sites you have accessed; and

·       for security purposes.

Most of the Grays Web Site operates by using this type of cookie. Accordingly, if you wish to make full use of the Grays Web Site, it is required that you accept cookies.

Advertiser Cookies

As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Third party vendors, including Google, may display ads based on your prior visit to this Grays Web Site. You can opt out of Google’s use of cookies by visiting the Google’s advertising opt-out page.

How We Handle Email

We will preserve the content of any e-mail that you send us if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by our Grays employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.

Acceptance and Changes to Internet Privacy Statement

You acknowledge and accept that your use of the Grays Web Site indicates your acceptance of the Grays Terms of Use and the Security and Privacy Statement.

This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the Grays Web Site published on the Grays Web Site to date. Grays may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the Grays Web Site. You accept that by doing this, Grays has provided you with sufficient notice of the variation.

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