At Grays we want you to have a great shopping experience. When you purchase a product showing the Change of Mind Policy on our website and you find it’s not what you wanted, you can return it to us. See below and our Online User Agreement for further details.
For hygiene reasons we cannot accept the return of:
- Underwear
- Swimwear
- Fragrances, Cosmetics, Skin Care & Hair Care
- Earrings
In addition, software, vitamins, pet medicine, books, CDs and DVDs cannot be returned under this policy.
You have 30 days from the date your order is received to let us know you want to return your product. Contact us via this FORM and we will provide you with all the information you need on how to send the product back to us. After contacting us you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.
Returned products must be in brand-new condition with all internal and external packaging undamaged and all accessories, manuals, swing tags and labels must be complete and intact for a full refund. Unfortunately, we will not be able to refund your purchase price if we find that the goods are not in such a condition; however, a partial refund may be made at our discretion.
Any refund of the purchase price of the returned product will exclude delivery charges. If you received a product with free delivery we reserve the right to deduct the cost of delivery from your refund amount.
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