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Grays Change Of Mind Policy

At Grays we want you to have a great shopping experience. When you purchase a product showing the Change of Mind Policy on our website and you find it’s not what you wanted, you can return it to us. See below and our Online User Agreement for further details.

For hygiene reasons we cannot accept the return of:

  • Underwear
  • Swimwear
  • Fragrances, Cosmetics, Skin Care & Hair Care
  • Earrings

In addition, software, vitamins, pet medicine, books, CDs and DVDs cannot be returned under this policy.

You have 30 days from the date your order is received to let us know you want to return your product. Contact us via this FORM and we will provide you with all the information you need on how to send the product back to us. After contacting us you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.

Returned products must be in brand-new condition with all internal and external packaging undamaged and all accessories, manuals, swing tags and labels must be complete and intact for a full refund. Unfortunately, we will not be able to refund your purchase price if we find that the goods are not in such a condition; however, a partial refund may be made at our discretion.

Any refund of the purchase price of the returned product will exclude delivery charges. If you received a product with free delivery we reserve the right to deduct the cost of delivery from your refund amount.

Wine 30 Days Change Of Mind Policy

At Grays we want to make sure you have a great online wine experience. That's why, if you don't like the wine that you purchased for any reason, we will offer a full refund. It doesn't matter whether the wine is bought in an auction or in a Buy Now sale, provided you contact us within 30 days of purchase we will refund you the full invoice value*.

*Applies to wine products displaying the 30 Day Money Back Guarantee only. Excludes spirits, beers, liquidation, private investor, cellared and bulk pallet sales. This will be clearly indicated on the Lot or Item Page.

* Excludes liquidation, private investor or bulk pallet sales. This will be clearly indicated on the Lot or Item Page.

If you have any questions about GraysWine please contact our Grays Customer Service advisors via our Customer Service Form.

Jewellery Change Of Mind Policy

When you purchase a Jewellery item listed on our website with our Change of Mind/ Grays Promise Policy and you find that its not what you wanted you can return it us.

You have 7 days from receipt of your order to let us know you want to return your product. Contact us via via this FORM or email customerservice@grays.com.au  and we will provide you with all the information you need on how to return the product back to us.

Please note the following:
  • For hygiene reasons we cannot accept the return of any item used for piercing such as earrings
  • Where items are being returned due to change of mind, postage and insurance if necessary will be at your cost
  • After contacting us, you will have 14 days to return the product
  • Returned products must be received by us in original, unworn condition and in original packaging. Items will be inspected once returned to validate the condition.  If we find that goods are not in such condition when returned we will be unable to process a refund
  • If you purchase an item with free delivery, we reserve the right to deduct the cost of delivery and shipping from the refunded amount.
  • Risk and Title in the goods remains with you until the item is received at our warehouse.

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NSW Liquor Act 2007 - It is against the law to sell or supply alcohol to or to obtain on behalf of a person under the age of 18 years.
NSW Liquor Licence LIQP770010049
Motor Dealer Licence: NSW MD13910, VIC LMCT11156, SA MVD277714, QLD 1700072, WA MD25136. NSW Motor Vehicle Recycler Licence: M057736
QLD Real Estate and Auctioneer Licence 4448746

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