Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

We will send you an email notifying you as soon as your items have left our warehouse.

In this email, you will find the name of the courier company and the consignment note number of your item as well as information on tracking the delivery of your item online. Simply follow the link and enter your reference number. You will then be able to quickly and efficiently track the delivery status of your item!

Please Note: Your goods will be delivered to your registered address. We do delivery Australia wide except for a few remote territories, please check the shipping calculator to confirm delivery availability and timeframes.

GST & Buyers Premium

GST Exclusive & Inclusive Examples

A Buyers premium applies to all lots purchased in this auction. Please refer to the individual sale or lot descriptions for the applicable percentage.

GST Exclusive example:

• Successful Bid Price is $109 + 20% Buyers Premium = $130.80 +10% GST = invoice total of $143.88
• Successful Bid Price is $1509 + 16.5% Buyers Premium = $1757.99 + 10% GST = invoice total of $1933.79
• Successful Bid Price is $7009 + 7.5% Buyers Premium = $7534.68 +10% GST= invoice total of $8288.15

GST Inclusive example:

• Successful Bid Price (Inc GST) is $109 + 20% Buyers Premium = $130.80
• Successful Bid Price (Inc GST) is $1509 + 16.5% Buyers Premium = $1757.99
• Successful Bid Price (Inc GST) is $7009 + 7.5% Buyers Premium = $7534.68

Variable Buyers Premium: A Variable Buyers Premium may apply to this sale, a Variable Buyers Premium will automatically adjust as the bid price reaches the above examples.

The Buyer’s Premium will be added to your final bid price.

Product Condition - Please refer to the individual lot description for product condition. Most lots have pictures assigned to them. These should be taken as a guide only.

Payment - Invoice totals exceeding $10000 must be paid by direct deposit within 2 days of auction closing.

Contact accountsreceivable@grays.com.aufor an exact invoice total. Please note that personal or company cheques will not be accepted. For invoices totalling less than $10000, your credit card will be debited within 2 days of auction closing. To assist in the processing of payments please have funds available. Invoice totals exceeding $10000 will not be split.

GraysOnline are authorised to deduct up to $10000 from the purchasers credit card as a holding deposit on any items sold for over $10000 via our website.

Any payment enquiries, please email accountsreceivable@grays.com.au

Original Retail Prices: In certain circumstances, an item for sale on the site may display the manufacturers Original Retail price (ORP). All ORPs are prices supplied by the manufacturer (or retailer) of the item at the time of the items original sale, and therefore such ORPs may not be current at the time of the online auction of the item. Graysonline takes no responsibility for the display of ORPs on any item it offers for sale at an online auction on its site, and hereby advises all bidders to satisfy themselves as to the value of the item being auctioned.

Typically, auctions are over at their posted times. There are some exceptions to this, however, if there are any successful bids on a particular lot within 10 minutes of the close of the online auction (the “Going, Going, Gone! Period), it will be extended until there are no successful bids within the "Refresh Period".

There is no limit to the number of times an online auction can be extended. This makes graysonline work more like a live auction where the bidding doesn’t stop as long as there is still interest in the product, rather than assigning an arbitrary cut-off time. This means it is a good idea to watch the action as the auction nears closing time and to check back often

We accept the following methods of Payment:

Credit Card

• 1% surcharge applies to Mastercard & VISA transactions
• 2% surcharge applies to American Express & Diners Club transactions
• No other cards are accepted
• Invoices totalling less than $10,000 will be automatically debited from the card nominated within your account
• Invoices totalling in excess of $10,000 can be paid in-person at any Grays office

• 1% surcharge applies to PayPal transactions
• Only accepted for invoices totalling less than $10,000 where elected as your preferred payment method within your account

• For invoices totalling in excess of $10,000. Payment must be made in full within two business days of the auction closing.
• Please ensure you state your invoice number within the payment reference. As EFT transfers can take up to 2 business days to clear, please contact Grays prior to collecting your purchase to confirm receipt of clear funds

Cash

• Accepted only when deposited at an Westpac Branch
• Please ensure you state your invoice number within the payment reference
• When collecting an asset immediately after a cash deposit, please ensure you present the original Westpac deposit receipt
• (We do not accept cash at any Grays or Vendor premises)

• Accepted for invoices totalling in excess of $10,000
• It is preferred that Bank Cheques are deposited at an Westpac Branch
• Bank cheque transfers can take up to 3 business days, please contact Grays prior to collecting your purchase to confirm receipt of clear funds

For payment enquiries, please email: accountsreceivable@grays.com.au