Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

We will send you an email notifying you as soon as your items have left our warehouse.

In this email, you will find the name of the courier company and the consignment note number of your item as well as information on tracking the delivery of your item online. Simply follow the link and enter your reference number. You will then be able to quickly and efficiently track the delivery status of your item!

Please Note: Your goods will be delivered to your registered address. We do delivery Australia wide except for a few remote territories, please check the shipping calculator to confirm delivery availability and timeframes.

We accept the following methods of Payment:

Credit Card

• 1.5% surcharge applies to Mastercard & VISA transactions
• 2.5% surcharge applies to American Express & Diners Club transactions
• No other cards are accepted
• Invoices totalling less than $10,000 will be automatically debited from the card nominated within your account
• Invoices totalling in excess of $10,000 can be paid in-person at any Grays office

• 1.5% surcharge applies to PayPal transactions
• Only accepted for invoices totalling less than $10,000 where elected as your preferred payment method within your account

• For invoices totalling in excess of $10,000. Payment must be made in full within two business days of the auction closing.
• Please ensure to state your invoice number as the payment reference and email proof of the remittance to accountsreceivable@grays.com.au
• As EFT transfers can take up to 2 business days to clear, please contact Grays prior to collecting your purchase to confirm receipt of clear funds

Cash, Bank Cheques and Personal Cheques are not accepted payment methods.

Please see below for further information:

https://support.grays.com/hc/en-au/sections/4408298648089-Payments

Don’t worry, you will still be able to get all the great deals from Grays.

However at this time of the year, there will be some changes to our usual business hours with some of our offices closed from 22nd December 2023 until the 5th January 2024. It is important to check the sales pages and note the specific sales dates and times, especially for collections.

All operations from Moorebank Warehouse - NSW are closed from the 22nd December 2023 and will be reopening on the 8th January 2024. Deliveries will resume from the 8th January