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Delivery

Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

We will send you an email notifying you as soon as your items have left our warehouse. In this email, you will find the name of the courier company and the consignment note number of your item as well as information on tracking the delivery of your item online. Simply follow the link and enter your reference number. You will then be able to track the delivery status of your item quickly and efficiently!

Your goods will be delivered to your registered address. We do deliver Australia wide except for a few remote territories, please check the shipping calculator to confirm delivery availability and timeframes.

Additional postage fees may apply for re-delivery or re-direction requests. Reshipping Fees is dependent on the items weight, dimensions & location of customer address.

ADDRESS CHANGES: If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS (return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.

Returns

With our Buy Now goods (excludes Buy Now Vehicles, see Sale page for conditions) we warrant that the goods are of acceptable quality, fit for the purpose they are generally used for, and match the description on the Site (other than minor differences). We generally sell new items under this channel and if they do not come with Manufacturer’s Warranty we also cover you with our Grays 30 day Limited Warranty in addition to your statutory warranty rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

Goods can be returned if we have delivered them and they are damaged in transit or are "dead on arrival" (not working). You can also return an item if it has been incorrectly described (other than minor differences), is faulty or not fit for the purpose described or you made known to us prior to purchase. Unless otherwise noted in the listing, goods bought at Buy Now, may not be returned if you change your mind.

If you wish to return an item please email (customerservice@grays.com.au) or call (1300 36 25 36) to our friendly Customer Service team within 30 days of the sale with the details of your purchase and the reason for return. Our team will then send you a Returns Advice Form with instructions and the return address. When returning an item please ensure wherever possible it's in its original packaging and includes the Returns Advice Form.

Once we have received the item we will inspect and test it to confirm that it was incorrectly described, faulty, damaged in transport or "dead on arrival". If we find that your claim is reasonably determined by us to be invalid, we will return the item and charge the freight cost. Subject to our obligations under the Australian Consumer Law, once the inspection is completed and the return confirmed we will within 21 days either replace or repair your goods (where possible), or provide you with a refund. The benefits of this warranty are in addition to any other rights you may have under any law that covers the item.

Conditions of returns: The product must be returned in the original packaging and in original condition in order to qualify for refund and must be in a sellable condition. For Any Clothing, Perfume & Cosmetics, Jewellery, Pet supply, bedding & manchester products and face masks, we require the product to be retuned unused and unopened due to Australian Health and Safety Laws.