Registering an account with Grays is easy & can be done in a few steps. Once registered you are able you to Bid on item(s) at sale and/or purchase "Buy Now".
1) Click here to register for a free My Grays account. Simply enter your email address and create a password. 2) You will then be directed to a second page to add extra details such as your address and payment details to complete your bidding account. 3) Make sure you specify your eMail options for Grays 4) Hit the Register Button 5) You are now ready to Bid/Buy with Grays - Happy Bidding!
Your registration is both safe and secure, the privacy and security of your personal information collected on our website are very important to us. For more information, please read our Privacy Policy or contact one of our Customer Service teams.
You can manage all your account information and your bidding & buying activities from My Grays. For security reasons, Grays does not have access to update your personal details.
To change your personal details such as address/bank details or delivery instructions, simply log into My Grays, click the "Account" tab.
Your details - Here you can update your shipping address and delivery instructions.
Payment - A secure place to update your billing details. Please note that Grays online cannot view your full credit card details, only the last four digits. The payment system is secure and fully automated.
Login details - Here you can update your Grays password.
Please make sure all your personal details including shipping and payment are up to date before placing a bid or checking out as these cannot be amended due to our fully automated payment and dispatch system.
Graymail is an excellent way for you to stay informed about upcoming sales and important news.
To use this service log into 'My Grays' and click on the "Email" tab and select yes to subscribe. You can unsubscribe at any time.
How do I unsubscribe?+
To unsubscribe from receiveing emails from Grays, please login to My Grays.
Go to the "Email" tab in My Grays. On the top of the page you will see a question 'Would you like to be informed of offers and specials?' Select no then hit 'Submit'.
It may take up tp up to 48 hours for the request to be processed. If you continue to receive any further emails after 48 hours please contact us.
When you are ready to receive GrayMail again, just log back into My Grays, select yes and hit 'Submit'.
How do I reset my password?+
If you have forgotten you Grays username and/or password click here
This link can also be accessed from the Grays Sign In page.
How do I close my Grays account?+
If you wish to close your account with Grays, contact us via Customer Service Form. Please include your registered email address, name & address in the form. We will ask you to verify the email address associated with your account.
Grays is always striving to improve our service to customers. To assist us, we would greatly appreciate you telling us why you wish to close your account.
Please note: that your account cannot be closed if you are a winning bidder in a current sale or if you have any outstanding payments.